MEARS Frequently Asked Questions

Is MEARS a government owned product?
- Yes, MEARS is a Government off-the-shelf (GOTS) software as a service (SaaS) application.
Can contractors use MEARS?
- Yes, customer sponsored contractors can access MEARS via Common Access Card (CAC), commercial certificate, or an External Certification Authority (ECA) certificate provided by an approved vendor.
Does MEARS process Classified documents?
- MEARS handles only Unclassified documents.
Would my data be secure?
- MEARS operates under a Risk Management Framework (RMF) and inherits authorization from the AMCOM Production Cloud Environment (APCE). The main goal of this arrangement is to ensure that all DoD IS will maintain an acceptable level of information assurance (IA) and information security risk management throughout the life of the system. Users access MEARS via PKI Certificate Login: CAC, ECA, or a certificate provided by an approved vendor. User access is further controlled at the module, document, and drawing/frame level through customer defined user access settings.
Who maintains the data?
- The MEARS team works closely with the Enterprise Cloud Management Agency (cARMY) which now hosts the MEARS application and database servers, providing the utmost security in the DoD.
Does MEARS interface with other applications?
- MEARS does not provide any access for connection to any other applications.
Where is the MEARS Program Office?
- The MEARS Program Office is located on Redstone Arsenal, Alabama.
How long is data retained on the MEARS server?
- Data is retained indefinitely, including votes, comments, attachments, and revisions.
Does MEARS offer training?
- Yes! MEARS provides remote live training as well as a library of recorded role-based classes which can be viewed at your team’s convenience.
How long does it take to get started using MEARS?
- How long it takes to get started is dependent on your schedule to receive training and to provide user account information and MEARS feature settings. We can have you ready to use MEARS in as little as 2 weeks!
How do I get started?
- To get started, contact the MEARS Program Manager, John Rogers, at usarmy.redstone.amcom.mbx.immc-mears-support@army.mil or 256-842-0864.

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